Truthfully, We Do Not Think There Is Another Facility In San Antonio Or Surrounding Area That Can Compare With Your Treatment And Care.
5 out of 5 - by Gloria Z. on Feb 28, 2013
It is with my deepest appreciation and admiration that I send this letter to thank you for the great care our Mother is receiving from both you and your staff. I relentlessly searched the San Antonio and surrounding area for a comfortable, safe, and suitable facility for my husband and our Mother. It is true that San Antonio is overflowing with facilities both reasonable, expensive and inexpensive, however it is also true that no many stand up to the level of care that you and your staff provide. How do I know this? Because I cared for my husband at home for eight years with Alzheimer’s disease. In that eight year period I had attended many support groups and heard the many stories of those who had loved ones in many different facilities, many of which were quite expensive. Many of the stories I heard were not favorable even in the most expensive and some were still employing a private nurse to sit with their loved ones on a daily basis because the care they were receiving was not enough. I looked into almost ALL of the facilities in San Antonio and surrounding areas personally. A good friend of mine mentioned your facility to me several times, lauding your gift for caregiving. It prompted me to visit your facility. I visited it several times and at different times during the day. Not once did I smell urine, nor did I see anyone not being attended to properly. I spoke with you an several occasions and was awed at your knowledge of the elderly and concern you showed for them. I remember you telling me that your staff were sent to classes regularly to keep up with the latest improvement/techniques in care. My husband passed away before he was going to be admitted to your facility. Very soon after that our Mother needed special care and I after 8 years with my husband I was too exhausted to take care of her in my home, so we called you and you arranged a room for her. We, my brothers and I, wish to express our thanks for the great care and concern you have shown her and us over the last few years. Mother is actually happy there with you. She always states that the food is really good. We have never hound her lacking anything. The facility is always clean and so is she. All of your staff are so very kind and friendly. Truthfully we do not think there is another facility in San Antonio or surrounding area that can compare with your treatment and care. Please know how appreciative we are. Thank you, Samuel and all your staff. P.S. I am getting up in age and I have placed a written request in my will that if I live to be as old as my Mother that those in charge should place me in your facility if in fact you are still in charge, that is how safe and sure I feel about Pipestone Place!