2nd Time User
5 out of 5 - by Sandra T. on Jul 10, 2017
We have used Lipford on two different occasions, once for my Dad a few years ago and then recently for my Mom. The sitters always showed up on time except for one occasion when one had car trouble but that can happen to anyone and she got there as quickly as she could. No harm done and Lipford kept us informed about what was happening. They would have sent another sitter if it had been necessary. Everyone was pleasant and easy to work with, although some seemed more capable than others (I will stipulate that obviously I wasn't there observing all the time but when I was there I noticed that some took more initiative than others and I appreciated that). My parents quickly picked out a couple of favorites and we were able to request those and have the same ones most of the time. That was important for them because it was hard for them to have strangers in their house when they were at their most vulnerable. This way they were able to get comfortable with it more easily. I especially commend Lynn in the office who was so accommodating with all my calls about scheduling. She was always so helpful. I will definitely call Lipford again without hesitation.