Competent And Kind Caregivers
5 out of 5 - by Adine S. on Jun 27, 2016
We used Dial-a-Nurse for over 2 years.
Dial-a-Nurse Staff were helpful in the following ways (all of the items listed below):
Keeping my father loved one happy and safe
Helping my father maintain independence and choice
Making sure my father took is medications on time
Making sure my father got to MD appointments
Making sure I and the family stayed informed
Making sure my father received nutritious meals
Keeping an eye on my father throughout the day
Helping with chores and housekeeping
Helping with transportation
Before Dial-a-Nurse came into our lives my father and I were stressed out by him trying to take care of himself with his ongoing medical issues and staying on top of regular personal care. He was tired of cooking for himself and wasn’t eating right. Getting up and down stairs was tiring and scary. Getting to appointments was difficult and my father really shouldn’t still have been driving himself. I was worried about him because I lived far away and could only check in by phone. My father was worried about having to leave his home and loosing his independence.
With Dial-a-Nurse helping I felt relieved that there was a group of competent and kind people coming regularly to care for his medical needs as well as keep him company and see to regular personal care like meals and household chores, as well as help him get to the places he needed to go. He was relived that he could stay in his own home and still get help he needed when he needed it and more help as his needs increased. While he had company, he also felt he had his independence and privacy and peace and quiet. He ate better and felt less depressed. If he had medical concerns he appreciated being able to talk them over with Dial-a-Nurse’s trained professionals. If I had questions or concerns I could talk with the familiar care-givers to put my mind at ease. They helped me see what was appropriate and what things needed to change to help my father’s quality of life at every stage.
My father loved all his caregivers but had particular confidence and appreciation for Debra Ward. Her compassion paired with knowledge, a direct and clear way of explaining things, and her no-nonsense authority and efficient ways were perfect for my fastidious and worry-prone father. He relied on her greatly professionally and enjoyed her visits as a friend. When he needed more and more care near the end of his life, he really appreciated Bridget Walsh who had a similar balance of gentle kindness and efficient competence - and all with a sense of humor. I felt a warmth toward and confidence all his Dial-a-Nurse caregivers - appreciating their kindness and responsibility and being able to sound them out about how he was doing and what I could do to help. Debra in particular was a great comfort to me in helping organize all the care in place for my father and helping both him and me decide how his care should evolve.